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Category: Communications
From cost-saving to game-changing: AI’s new role in business telephony
December 24, 2025 No Comments

Businesses that once adopted Voice over Internet Protocol (VoIP) to save money and improve call quality are now tapping into something even more powerful: artificial intelligence (AI). AI is being woven into communication systems to not just support calls, but to understand, adapt, and learn from them, making conversations smarter and customer service more seamless.… Continue reading From cost-saving to game-changing: AI’s new role in business telephony
Smarter conversations: The rise of AI in modern VoIP systems
December 24, 2025 No Comments

Artificial intelligence (AI) isn’t just a buzzword; it’s becoming the backbone of modern communication systems. This article looks at how AI is powering smarter Voice over Internet Protocol (VoIP) solutions, improving customer support, simplifying scheduling, and making remote meetings more productive than ever. Here’s how AI is taking business communication to the next level: Smarter… Continue reading Smarter conversations: The rise of AI in modern VoIP systems
How AI is transforming business communication tools
December 24, 2025 No Comments

Voice over Internet Protocol (VoIP) has long helped businesses cut costs, but with artificial intelligence (AI) now in the mix, the focus is shifting to smarter, more adaptive communication. Learn how features such as intelligent call analysis, virtual assistants, and real-time translation are redefining how companies interact with customers and teams. Here’s how AI is… Continue reading How AI is transforming business communication tools
Why SMBs should rethink communication: Uniting UCaaS and CCaaS
August 20, 2025 No Comments

Small businesses are juggling more tools than ever to keep up with customer and employee communication. This article explores how merging Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) systems into a single cloud-based platform can help SMBs streamline operations, cut costs, and improve both productivity and service quality. The business world is shifting quickly, and… Continue reading Why SMBs should rethink communication: Uniting UCaaS and CCaaS
Integrating UCaaS and CCaaS: A smarter approach to business communication
August 20, 2025 No Comments

The future of business communication is unified. Learn why converging Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) systems is a game-changer for SMBs looking to thrive in a remote-friendly, cloud-powered world, and what steps to take to make that transition smoothly. The business world is shifting quickly, and cloud-based tools are at the center of… Continue reading Integrating UCaaS and CCaaS: A smarter approach to business communication
The cloud conversation SMBs can’t ignore: Bringing UCaaS and CCaaS together
August 20, 2025 No Comments

Is your business overwhelmed by too many communication platforms? Discover how small and mid-sized companies can simplify internal collaboration and customer support by uniting Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) systems, unlocking better insights, improved agility, and stronger customer relationships. The business world is shifting quickly, and cloud-based tools are at the center of… Continue reading The cloud conversation SMBs can’t ignore: Bringing UCaaS and CCaaS together
Essential strategies to defend your VoIP system against TDoS attacks
June 11, 2025 No Comments

Voice over Internet Protocol (VoIP) offers a range of benefits for organizations, including enhanced call quality, greater scalability and mobility, and reduced operational costs. However, it also introduces specific security risks, and among them are telephony denial-of-service (TDoS) attacks. These attacks can significantly disrupt business communications and operations. Gaining a clear understanding of TDoS threats… Continue reading Essential strategies to defend your VoIP system against TDoS attacks
Prevent TDoS threats from compromising your business communications
June 11, 2025 No Comments

Voice over Internet Protocol (VoIP) has delivered substantial value to businesses, offering enhanced call quality, flexibility, mobility, and cost savings compared to traditional phone systems. However, alongside these advantages comes a growing risk: telephony denial-of-service (TDoS) attacks. What exactly are TDoS attacks, how do they impact VoIP systems, and what measures can organizations take to… Continue reading Prevent TDoS threats from compromising your business communications
Mitigating the risk of TDoS attacks on your VoIP infrastructure
June 11, 2025 No Comments

While Voice over Internet Protocol (VoIP) offers significant advantages — including cost efficiency, scalability, portability, and high-quality audio — it also introduces specific security risks. One such threat is telephony denial-of-service (TDoS). In the following article, we explore what TDoS is and how you can strengthen your VoIP infrastructure against it. What is TDoS? TDoS… Continue reading Mitigating the risk of TDoS attacks on your VoIP infrastructure
Best practices for securing your hybrid office’s online communications platforms
January 27, 2025 No Comments

Today, many businesses employ remote or hybrid work setups, relying on comprehensive communication and collaboration platforms to accomplish tasks and exchange information. Unfortunately, many malicious actors have identified these central hubs of data to be worthy targets for cyber attacks. To minimize risk, businesses should follow the tips outlined below: 1. Place emphasis on employee… Continue reading Best practices for securing your hybrid office’s online communications platforms

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